These are minimum standards for hardware and software that you need to have in place in order for us to meet Our Service obligations. We will update this list from time to time as certain technologies age and other technologies are released and tested by us. If an item requiring support does not meet our Minimum Standards, it will be at our sole discretion whether we charge you for any time incurred for supporting that item.
Servers
Dell (preferred) or Lenovo servers with the following characteristics:
- Redundant PSU
- Warranty: Current
- CPU: Intel Xeon
- RAM: 16+ GB
- OS: Windows Server 2016+
- Storage: RAID
- Dell iDRAC, HP iLO or similar
Computers
Business or Enterprise models with the following characteristics:
- Make: Dell(preferred) (Optiplex, Latitude, Vostro, Precision) / Lenovo (ThinkPad / ThinkCentre) / Apple Mac
- Warranty: Current
- CPU: Intel i5+, 8th Gen+ OR AMD Ryzen 5 Pro+
- RAM: 8+ GB
- Storage: 256+ GB Solid State Drive (SSD)
- TPM for Full Disk Encryption
Accessories
- Power Backup: APC
- Mice/Keyboard: Those supplied with Desktop or Logitech.
Firewalls / Routers
- Fortinet Fortigate
- Datto D-Series
- Ubiquiti Unifi USG
Switches
- Meraki MS
- Datto E-Series
- Ubiquiti Unifi
WiFi APs
- Meraki MR
- Ubiquiti Unifi UAP
Email, Productivity Platforms
- Microsoft Office 365
- G Suite
Cloud Platforms
- Azure
- AWS
- Linode
Operating Systems
- Windows 10 Pro / Enterprise
- Apple Mac OS Mojave+
- Windows Server 2016+
Storage
- IXSystems TrueNAS
- Synology
- Dell
Updated 2021.04.07